return policy

Return Policy Details

A 20% restocking fee applies to all Non Defective items not shipped in error.
All items must be returned in "like new" condition. Items returned in other than "like new" condition may be subject to additional restocking fees. Returned items are subject to inspection prior to issuing credit.

Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund.
International shipping costs are not refundable. Battery Guy does not cover any shipping costs for international warranty repairs or replacements.

All sla, nicad and pure lead batteries are warranted to be free from defect in materials and workmanship. We will repair or replace any battery that does not perform within one year after the date of shipment. All other batteries are warranted according to the battery type.
The buyer must notify top battery solutions within 30 days of the warranty period of such a defect or the warranty will become null and void. If the battery has been subjected to neglect or misuse, the warranty shall not apply.

Special order or custom made products.
Please contact us to confirm return eligibility for any special order or custom made products.